FREQUENTLY ASKED QUESTIONS (FAQ)

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Frequently asked questions

We're here to help with any questions you have about reporting, governance, data verification, and platform features.

Simper
& Reporting

SIMPER is Sustainability Impact Management, Performance & Evaluation Reporting. A comprehensive digital platform designed to track, measure, and report the social impact of His Love Foundation's CSR initiatives across Nigeria.
A report is a detailed summary of the activities, beneficiaries, and financial impact for a specific project or time period.
SIMPER is the entire platform that manages and aggregates the data, whereas a Report is a specific output or document generated from that data.
You use the SIMPER platform to generate, view, and analyze reports.
You can use the top navigation menu to explore projects, impact data, galleries, and specific SHEMBAGS materiality dimensions.
You have access to all public CSR reports spanning across different years, zones, and materiality dimensions.
Yes, you can export available reports in CSV or PDF formats depending on the specific dashboard view.
Yes. You can support any of the 8 SHEMBAGS materiality dimensions through the official Engagements giving channels or by visiting our Donations page.

Capabilities
& support

We provide stakeholder support via email, and aim to reply to all inquiries within 48 hours. Those with active accounts on SIMPER receive priority assistance. You'll also find helpful content on the About Us Page and real beneficiary stories on our Beneficiary Stories Page.
Reports can be downloaded and shared, but the live interactive data remains hosted on the SIMPER platform.
Only authorized personnel with appropriate platform credentials can upload content or submit activity reports.
SIMPER is built on a scalable cloud infrastructure designed to handle high volumes of traffic seamlessly.
Yes, as soon as field officers submit activity data, the aggregated impact dashboards update in real-time.
You can export reports to CSV. Importing data is restricted to authorized data officers via specific administrative tools.
Yes, authorized users can log in to their dashboard 24/7.
Yes, the platform uses Role-Based Access Control (RBAC) to ensure users only see and edit data relevant to their permissions.